Frequently Asked Questions

Business

Yes, we are full-time residents of East Hampton. We understand the area, the weather, and the vendors we use regularly.

Yes, our packages represent a wide range of service levels that we will happily tailor to fit your caretaking needs.

Absolutely, we value loyalty and will happily coordinate with your existing vendors.

Yes, we have existing relationships with trusted, local service professionals that we use at our own homes.

Yes, all of our work is inspected and warrantied by Our House.

Service

Yes, we have a full-time handyman on staff to quickly and seamlessly help you with minor home repairs.

Yes, we offer a one bill service where we manage all individual vendor payments and bill you monthly in one itemized invoice.

We can make sure your property is ready for tenants, inspect your property periodically throughout a rental period, and service your property after a tenant departs. We do not, however, manage the rental process.

We have a 300-point inspection check list to identify, monitor, and remedy all ongoing issues that you’ll receive after each visit with photos included.

Yes, we are happy to help with one-off projects; we charge $60/hour including travel time.

At Our House we are available for 24-hours a day to ensure your vacation home is properly cared for all year round.

Of course, if you would like us to inspect your property once a week, we will happily do that and send you a monthly monitoring report.

Pricing & Payments

Yes, we automatically provide a 10% discount on all annual service contracts.

We do not. The monthly servicing cost covers all our monitoring expenses.

For full transparency with no hidden costs, we charge a monthly maintenance fee based on your customized service plan. Any third party professionals will bill you directly or if you prefer to pay one monthly bill we can consolidate your maintenance bills for a 10% convenience fee.

We bill monthly in arrears and will email you an itemized invoice for our services as well as any third party contractors you choose to bill through our management service. Invoicing and secure payments are powered by Square, a leading global payments platform.

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    Our House Property Management specializes in full service vacation home management. We care for your home like we own it.

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